Unsafe use of medication is a major issue in health care in both developed and developing
countries, causing millions of patient injuries and costing billions of dollars to health-care
systems.
WHO reports that 10% of patients worldwide are affected due to errors in medical care.
This also estimates that in developed nation between 7.5% and 10.4% of patients in acute
care settings and 13% in ambulatory settings experience adverse drug events. The financial
burden of these errors is as high as US$ 4 billion a year, not counting lost wages, productivity
or additional health-care costs. Hence this similar level of harm from unsafe medication is
prevailed in both developed and developing nations which confirm that patient medication
safety and quality management is a global priority.
The adverse drug events and medication errors cause significant health and economic
repercussions both in developed and developing countries. Therefore a global concerted
effort is needed to address patient medication safety and it needs by involving all healthcare
stakeholders, including patients.
Communication has become the buzzword for healthcare professionals, in part due to the
overwhelming reports of medication misuse. According to a healthcare research report
majority of population are failing to comply some way with their medication regimens. Better
communication skills in pharmacy practice enhance the pharmacist's ability to develop
professional relationships with their patients, co-workers and other healthcare providers to
optimize health care.
The IIHMR University, Institute of Health Management Research, Jaipur has been contributing
towards this very topical issue of international importance through its flagship yearly WHO
sponsored International Courses in Promoting Rational Drug Use in Communities (PRDUC) for
last 11 years. To addresses the issues related to Patient medication safety and medicines
management, a Management Development Program on "Patient Medication safety and
Communication Skills for Hospital Pharmacist" is being organized at IIHMR from January 11-
15, 2016.
Objectives:
The specific objectives of the program are:
• To enable participants understand the concepts and need of medication safety culture in
organization.
• To Develop error-reduction strategies around the use of high-alert medications
• To discuss effective communication techniques and human error that may impact on patient
medication safety.
• To discuss how to promote two-way communication with patients and health care
professionals.
• To enable participants to identify common barriers to verbal communication and describe
ways to overcome each barrier.
Key Resource Person:
The program will be offered by a team of faculty members with health systems expertise. All
key resource persons have high quality academic track record, teaching, research and
extensive program implementation experience in health systems. Leaders from other
organizations will be invited for interactions with the participants. The program will be
coordinated by Assistant Prof. Abhishek Dadhich (abhishek@iihmr.edu.in)
Dr. S D Gupta (President, IIHMR University)
Dr. Nirmal Gurbani (Pharmaceutical Management)
Dr. Seema Mehta (Pharmaceutical Management)
Mr. Abhishek Dadhich (Pharmaceutical Management
