MDP on HEALTHCARE OPERATIONS MANAGEMENT Techniques & Applications

BACKGROUND & PROGRAMME OBJECTIVE

Operations management is the design, operation, and improvement of the processes and systems thatcreate and deliver the organization's products and services. The goal of operations management is to moreeffectively and efficiently produce and deliver the organization's products and services. Manufacturingorganizations have successfully employed the programs, techniques, and tools of operations improvementfor many years. Recently, leading healthcare organizations have begun to employ the same tools. Theobjective of this MDP is to apply operations management philosophies, techniques, and tools in healthcare for making the healthcare delivery efficient and effective.

PROGRAMME CONTENTS

The programme will cover the following Operation Management (OM) techniques in healthcare

management:

• Introduction to Modern Operations Management tools and techniques in Healthcare.

• Healthcare Project Management through PERT: The Gantt chart, Program Evaluation and Review

Technique (PERT) and the Critical Path Method (CPM) in healthcare project management. Case

Study/Exercise Solutions using QM software/MS Project Professional (a project management

software program, developed and sold by Microsoft).

• Forecasting techniques and approaches in health care operations. Case Study Solutions using

software/Microsoft Excel.

• Resource allocation through Linear Programming (LP) methodology. Applications of LP in

assingments and transportation/distribution problems. Case Study/Exercise Solutions using

software.

• Facility Location and Layout techniques in health care. Location Break Even Analsis, Factor Rating

Method in health facility location, Center of gravity method and GIS in Healthcare location. Layout

planning using SLP, Load Distance Analysis, Computersied layout analysis.

• Supply Chain and Inventory Management techniques. EOQ, JIT, ABC/VEN analysis techniques.

• Quality Management tools & techniques in healthcare. TQM, Six-Sigma, Lean & VSM in

Healthcare, Control Charts, 7 QC tools, Pareto Chart, Fishbone diagram, Scatter Diagram,

Histogram, Control Charts in healthcare. Introduction to NABH/JCI Standards. Case Study

Solutions using software, Microsoft Office Visio (diagramming and vector graphics application of

the Microsoft Office family).

• Queuing & Capacity planning in healthcare services. Single Server/Multi-Server, Queuing Cost

Analysys, Case Study Solutions using software.

The programme will train the participants in using Software for Decision Sciences, Microsoft Excel, MS

Project Professional 2010 and Microsoft Visio using cases and exercises in healthcare management.

WHO SHOULD ATTEND

The programme is designed for Hospital CEOs, Managing Directors, Administrative Officers, Medical

Superintendents, Medical directors, Nursing directors, Hospital Managers, Manager Operations - Quality

managers, Quality Assurance Officers, HMIS Officers/Consultants, Public Health Consultants, Doctors,

Healthcare consultants, Supply Chain Managers, Hospital Operations Executives, Distribution and

Logistics Managers with substantial managerial responsibilities, interests, and motivation to learn and

improve healthcare services.

For more information download brochure - https://goo.gl/uIFwos
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