Wednesday, 3 June 2015

MDP on DEVELOPING SALES FORCE EFFECTIVENESS





































Selling function  of the  business organization  is the  most  important  function  as it generates the  revenue for  the  business organization. The sales force  can be one of the effective channels engage organization customers.

As per the  recent  industry grapevine statistics, there  are ”2.5 laces medical sales representatives work no across India sales Representative varies from company to company, as this “overall state” depends many “factors” which a retinal responsible for the effectiveness Of the sales productivity. Field  personnel  working  alone  and  unsupervised  in the  field, escalating cost of selling and promotion followed by lack on  new /different products has lead to a problem  of  decreased  availability  of  “resources”  for  a  field pharmaceutical   professional, hence  in  current business scenario selling productivity is critically affected and needs realignment the selling process.

This Management Development program is designed keeping in view the above pressing needs and focuses on each and every selling functions  and  through this program the sales and managers manager’s will get new dimensions and horizons to enhance the sales productivity, hence market share and hence profits for their respective organization.

Because personal selling constitutes an important driver of performance for many organizations, hence sales force effectiveness and productivity has significant theoretical and practical value.
OBJECTIVES

SFE practice understands that sales people are expensive resources that often operate remotely from headquarters, interact directly with customers and have significant impact on business result, Given these factors, we believe that proper customer targeting, organization deployment, sales talent management and motivation of sales people are critical to our participants success. The prime objectives of the program are
1.      
  Targeting specific markets and customers is one of the primary growth,retention and profit levers for sales. This MDP helps clients in strategically targeting customers:
·         Sales Potential Estimation
·         Customer Segmentation
2.       Sales Organization Deployment is a critical factor in improving revenue and decreasing cost of sales hence, intelligen sales territory plan with right skills in the right place will help to achieve strategic objectives thru
·         Sales Force Sizing.
·         Coverage Modelling
3.       Talent Selection and Management are common hurdles that prevent a sales force from being successful. Attracting and retaining top talent provides an important advantage over competitors. This MDP forcuses on
·         Selection Criteria
·         Engagement
4.       Sales Force Rewards are the primary means of motivation sales people. Incentive plans influence the ac tivites and hehaviours of sales people and push them to higher levels of performance. This program helps participants develop plans that direct sales behavior to drive strategy and revenue goals by sharply focusing on
·         Goals & Quotas
·         Sales Compensation


CONTENT:-
·         Sales force structure
·         Performance Management
·         Incentive compensation
·         Segmentation and Targeting of Customers.
·         Tarining Learning and Development
·         Key Account Management
·         Analytics
·         Data Analytics and Visualization

TARGET PARTICIPANTS (Who should Attend)
All pharmaceutical/healthcare field managers working as
·         Sales/Marketing heads
·         Regional/Zonal business Managers
·         Sales Force Effectiveness Managers
·         Marketing Managers
·         Product/Marketing- Executives/Managers
·         Group Product Managers
·         Academicians
·         Research Scholars
·         Business Analyst

TRAINING APPROACH
Using case studies, field work, classroom practice sessions, and interaction. In-class discussions and hand on practice session will provide the opportunity for participants to apply newly learned tools and techniques which would help in gaining confidence and to apply in your own business units or organizations.

RESOURCE PERSONS
·         Dr. Sandeep Narula- Program Coordinator, Associate Professor, IIHMR- Jaipur
·         Mr. K. Satya Mahesh, Associate Director- SFE, Merco Serono, Mumbai

DURATION AND VENUE
The MDP is of 3 day duration. The programme will start on Monday 22nd june and will condlude on Wednesday, 24th june 2015. The programme is cheduled tob e held at institute of Health Management Research, Jaipur.

CERTIFICATION
A certificate of participation on completion of the programme will be issued by institute of Health Management Research, Jaipur.

PROGRAMME FEE
Rs.15,000 per participant for Indian participants and USD 300 for foreign participants. The fee dovers tuition fee, training material, stay in air- condition room, breakfast, lunch, dinner and tea during the programme.

NOMINATIONS
Nomination form duly filled in alon with the Demand Draft made out in favour

of "Institute of Health Management Research, Jaipur" payable at Jaipur should reach to the Program Coordinator latest byJune 19, 2015 at:
Dr. Sandeep Narula -Program Coordinator The IIHMR University,
Institute of Health Management Research
1, Prabhu Dayal Marg, Sanganer Airport, Jaipur - 302 029, India
Phone: +91-141-3924700 (30 Lines) Fax: +91-141-3924738


ABOUT THE INSTITUTE
The Institute of Health Management Research, Jaipur is an institution dedicated to improvement in standards of health through better management of health care and related programmes. It seeks to accomplish this through management education, training, research, consultation and institutional networking in a national and global perspective. The institute has been designated as WHO collaborating Centre for District Health Systems based on Primary Health Care. The Ministry of Health and Family Welfare, Government of India has identified the institute as an Institute of Excellence for training and capacity building. For more information please visit our website www.iihmr.org.

Thursday, 28 May 2015

MBA Human Resource Management in New Dimension



Frequently asked questions
Why Should one pursue a course in both sectoral ( health and hospital) and functional ( Human Resource Management ) Specialization?
 Present and future times are of specialization, super specialization.  Employers wish  to spend least time and money in  training the entry level workforce and expect the young entrants to take responsibility and be accountable for results with least gestation time. All industries have their own unique nuances, of trade and trends. Healthcare is no exception. The rapidly growing healthcare industry needs professionally qualified people to manage affairs and operations. People, who are equipped with managerial competencies and also understand healthcare settings. Being service sector and because of nature of services,   dependence  on diverse  people is certain. To manage diverse workforce, professionally qualified managers skilled in “people dealing” are required. Thus a functional specialization in human resource management in context of   healthcare will be the most sought after degree by the healthcare industry to manage its “people related affairs”
How is it different from MBA –HR specialization?
An MBA-HR undergoes more generic orientation  in HR competencies which makes the candidate fit in diverse  kinds of organizations. One has wider canvas to paint one’s career in functional specialization of HR. The degree MBA-HRM in health and hospital is specific to health and allied fields. This degree will also build  equal range of HR competencies as a plain MBA-HR, and simultaneously ground the candidates to health sector specificities. The candidates pursuing this course will have grounded foundation  of health policy, health organizations, health services and health management in addition to human resource management specialization. The course will offer custom-fit HR managers  to healthcare industry.
How is it different from MBA-Health and Hospital
An MBA-Health and Hospital will have skills and competencies to work as a manager in any domain of healthcare organization or hospital like, quality, operations, marketing, knowledge management, consultancy, human resource management and like. In contrast,   MBA-HRM in health and hospital prepares the candidate to work in HR department of health and hospital setups. Most of the first year foundation courses have the same focus as MBA health and hospital, it is the second year courses where the departure is more towards intense and rigorous  grooming in HR competencies in the MBA-HRM in Health and hospital course.
What are the Job opportunities after completion of this course?
The job avenues are many and plenty. Healthcare in India is delivered through public sector,  private sector  and set ups under public-private-partnership models. The health sector encapsulates public health infrastructure like NRHM, sub-centres, Primary Health Centres, Community Health Centres, district, state and national  level  Government hospitals, Health Ministry, Health Programmes, NGOs,  INGOs, Private sector players like  hospitals, Corporate hospitals, Charitable Hospitals, Allied Services like  Pharmaceuticals, healthcare delivery, health care support services, healthcare equipments, healthcare insurance, healthcare consultancy, tele-medicines, health tourism etc. Since all of these have people working in the setups, the course offers avenues in the HR department of these setups.

Will this degree provide me enough knowledge that I am an expert on the subject?
The degree is built around contemporary competencies required by the healthcare industry in the domain of Human Resource Management.   The course is intense and rigorous. It is designed after a lot of contemplation, research and deliberations with the key stakeholders. But how much you gain in terms of knowledge, skills and competencies, from the course will depend on your interest, passion, commitment, sincerity, hard work, logic, analytic aptitude and concern for people. It is a learner centered course and if you take responsibility of your learning, then a career in HR in a health organization  will prove exciting and rewarding.
TO EXPLORE MORE

Visit www.iihmr.edu.in or call 1800-3010-5700

Thursday, 14 May 2015

MBA Human Resource Management in Health and Hospital


Why Should one pursue a course in both sectoral ( health and hospital) and functional ( Human Resource Management ) Specialization?

 Present and future times are of specialization, super specialization.  Employers wish to spend least time and money in training the entry level workforce and expect the young entrants to take responsibility and be accountable for results with least gestation time. All industries have their own unique nuances, of trade and trends. Healthcare is no exception. The rapidly growing healthcare industry needs professionally qualified people to manage affairs and operations. People, who are equipped with managerial competencies and also understand healthcare settings. Being service sector and because of nature of services,   dependence on diverse people is certain. To manage diverse workforce, professionally qualified managers skilled in “people dealing” are required. Thus a functional specialization in human resource management in context of healthcare will be the most sought after degree by the healthcare industry to manage its “people related affairs”.

  

Friday, 3 April 2015

Need for MBA Procurement and Supply Chain Management in Healthcare Industry


The MBA Procurement and Supply Chain Management (PSM) in Health is a two-year full-time program. It is one of the unique courses being offered in the South East Asian region and is designed to enrich the students with knowledge of the latest management tools and concepts in order to develop   essential   competencies in PSM with aim at developing outstanding professionals to meet the demands of international and national government   and   non-government organizations, public and private healthcare organizations.



































Objective of the Program
The specific objectives of the program are to enable students to understand, comprehend concepts, principles and develop managerial capacities on:
  • ·         Management of Health products for public health programmes
  • ·         Policy and Economic Issues including legal framework, financing and sustainability PSSCMS
  • ·         Managing National & International projects/programmes related to procurement & supply chain management of Health products supported by GoI & other donors like World Bank, GFATM, USAID, UNICEF, UNDP, UNFPA, DFID, BMGF etc.

Viability and Market Needs of the Program
Recent advances in science and medicines to achieve universal health coverage through public/donor funding for vast national and global health needs, the advent of innovative information technologies, and greater focus on building strong health systems have made it imperative to focus on various aspects of procurement and supply chain management in health.

The program is designed to cater the growing demand of the specific healthcare professionals to ensure access to quality medicines and health technologies. While developing and designing the curricula for this program, the first draft was shared with number of experts in PSM for their comments, inputs and suggestions to cater the requirements of the field. Besides requested suggestions, responses by few external experts on need of this kind of course, sufficiently endorse the market need and viability of this MBA program in PSM. 


Reflections pertaining to market need and viability by some experts are as under:-

     Tauqueer Ahmad, Supply Chain State Program Manager, USAID|DELIVER Project, John Snow India Pvt. Ltd., New Delhi: I would like to appreciate the initiative and consideration of IIHMR University to launch the Supply Chain Management (SCM) course in Public Health which is nascent stage in our country and obviously the most required field to improve the health program across the country. Everyone is envisioned to launch new program in health sector to fight with communicable or non-communicable disease but without thinking that the program cannot be succeeded if the supply chain is not integrated at all level by professional. 

            Jyoti S. Choudhary, Procurement & SCM Specialist, United Nations Development Programme, New Delhi: suggested for incorporating the word “Procurement” in the title as major manpower requirement in global context are for “Procurement and Supply Chain (SCM)” experts.

    
     Mr. Nilakantha Bhoi, Procurement & Supply Chain Management Expert (Health Sector Goods), (Empanelled Public Procurement Trainer/ Consultant, The World Bank), Advisor, Procurement (Health & Nutrition), IPE Global Pvt. Ltd,: It is good that the IIHMR is planning to run a full time programme in PSM 

      Dr. Parminder Gautam, Sr. Consultant (Quality Improvement), NHSRC, New Delhi:  A post graduate course in Logistics and Supply chain Management is ‘need of the hour’; especially when MoHFW is coming up with National Health Assurance Mission wherein a minimum number of drugs and investigations would be made free to ALL. 
  
     Ms. Ritu Khushu, Associate Director, Strategic Alliance Management System (SAMS), New Delhi: Thanks for sharing the MBA course content. Very impressive.


    Improving Supply Chain Management Systems Project (ISCMS) The supply chain management assessment carried out by the USAID/Deliver Project indicates a major need to strengthen human resource capacity to ensure effective supply chain management.  There is a significant shortage of staff responsible for commodity management, especially pharmacists.  There is no formal logistics training being provided for existing supply chain management personnel.  In order to have efficient and skilled human resources needed to carry out supply chain management functions, there is a need to create a logistics management unit at the state level to coordinate all supply chain functions and activities.  There is also need to develop standard operating procedures which provide formal guidance on the roles and responsibilities of staff involved in supply chain activities.

In view of clear thrust indicated under the Draft National Health Policy by the Government of India for adoption of Tamil Nadu / Rajasthan model for free distribution of medicines to all to ensure universal health coverage in order to reduce out of pocket expenses, would generate the need of trained and competent manpower in PSM.